SHIPPING

SHIPPING Notifications

• We will send you notifications to keep you up-to-date on where your package is.
• Once you place an order, you will receive an order confirmation message.
• We will also send a notification once your order leaves our warehouse.

HUNGARY Delivery Information

• Delivery for orders within Hungary (GLS and MPL service): 1.990 HUF
• Parcel locker only in Hungary (GLS and MPL service): 990 HUF
• Delivery takes max. 3-5 business days
• We provide a tracking code for your order

EU Delivery Information

1. Standard shipping to EU is HUF 3.800​
   • Delivery orders are dispatched using POST, priority mail service
   • Delivery takes 10-15 business days
   • We provide a tracking code for your order
2. Express shipping to EU is HUF 6.900
   • Delivery orders are dispatched using UPS
   • Delivery takes 3-4 business days
   • We provide a tracking code for your order

OTHER countries delivery information (non EU)

1. Non EU countries delivery you can order here: alpagloveshu.etsy.com​
2. UKRAINE:
   • Reseller partner: https://rozetka.com.ua/perchatki-i-varegki/c4630244/producer=alpa-gloves/
   • Phone: +380509555919. Victoria

International Delivery Information

• However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.
• Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.

Returns & Exchanges:

• If you wish to return the goods, you are entitled to do so, for any reason within 14 days following delivery of the items.
• You can obtain a full refund of the purchase price of the delivered items provided that the items has not been used; its tags and labels remain fixed to the items and that it is returned in a resaleable condition in original package.
• If you wish to exchange your order, you are entitled to do so, within 60 days following delivery of the items
• In case of returning any goods shipping will cost you.

Contact Us:

Pál Éva

1202 Budapest, Szamos u. 7.

Tel: +36 30 2809943

email: info@alpagloves.hu or alpagloves@gmail.com

Opening hours: Monday - Friday 10.00 - 15.00

When contacting Customer Services, please quote:
1. Your order reference number (please refer to your Dispatch Note or Order Confirmation email)
2. The item(s) you are returning